Last Updated: May, 2024

 

SVOLT Energy Technology Co., Ltd. and its affiliates worldwide (hereinafter referred to as “we/us”, “the company” or “SVOLT”) respect your privacy. Thank you for your trust in SVOLT.

 

The Privacy Policy will explain the time, manner, and reasons for the processing of your personal information on SVOLT website (including zjhangchu.com/ and its subpages), and specifies the related choices and rights you have regarding this information. Please read it carefully—it is crucial to understand how we collect and use your information, as well as what you can do to manage it.

 

Before submitting personal information to SVOLT, please carefully read and understand this Privacy Policy. Once you use this website, it is confirmed that you accept our provisions regarding your personal information as described in this Privacy Policy.

 

The Privacy Policy may not address all possible scenarios of personal information processing in all products and services because SVOLT offers a wide range of products and services. The relevant products and services have their own specific privacy policies, which will more specifically explain how we process your personal information in those products and services. In the event of any inconsistency between the Privacy Policy and the specific product or service privacy policy, the specific privacy policy shall prevail.

 

The Privacy Policy helps you to understand the following:

1. The personal information we process

2. The purposes and basis for processing personal information

3. How we protect and store your personal information

4. How we share, transfer, and disclose your personal information

5. The rights you have

6. How we use Cookies and similar technologies

7. How your personal information is transferred internationally

8. How the Privacy Policy is updated

9. How to contact us

 

1. The personal information we process

Personal information refers tovarious information related to anidentified or identifiable natural person recorded electronically or by other means, but does not include anonymized information. Personal information is directly or indirectly collected by us when you use our products, services, or website, or interact with us. Adhering to the principles of legality, legitimacy, necessity, and integrity in accordance with the requirements of laws and regulations, we only collect the personal information that is necessary for the functionality of products and the purpose of services, and we use the collected information only for the stated purposes.

The Privacy Policy is applicable to the products and services we offer to you through the SVOLT official website (//zjhangchu.com). The Policy is not applicable to products and services offered to you by third parties on the SVOLT official website, nor is it applicable to products and services for which we or our affiliates have established separate privacy policies.

 

2. The purposes and basis for processing personal information

We may use your personal information for the following purposes:

To respond to your requests for interaction. We collect the following information from you when you visit our website, participate in an online or offline activity, request a change or ask for information you request, and contact us regarding any questions or product information (e.g., to provide us with comments, suggestions, inquiries, etc.):

 

Information categories	Specific personal information	Purpose
Contact information	The name, gender, email address, phone number, address, company name, post, etc. that you provide	To communicate with you, e.g. to respond to your inquiries, comments or suggestions to us, etc.

 

3. How we protect and store your personal information

SVOLT strictly adheres to the “Storage Limitation Principle”, “Minimization Principle” and “Accuracy Principle” for personal information protection. Regarding the storage of personal information, SVOLT takes appropriate security measures to store personal information safely.

We strive to protect your personal information from unauthorized access, use, disclosure, modification, damage or loss and other forms of unlawful processing by enhancing the physical, managerial and technical security of your personal information through measures such as access control systems, surveillance systems, intrusion detection, anti-spam, endpoint security protection, vulnerability scanning, encryption, anonymization or pseudonymization, and staff training, etc. Our information security policies and procedures are designed in strict accordance with international standards and are regularly reviewed and updated. We also engage third parties to test our security measures to ensure they meet our business needs, technological changes and regulatory requirements. We have obtained internationally recognized certifications and continue to undergo evaluation and verification, including TISAX, ISO 27001, etc., to guarantee the security of your personal information.

Under normal circumstances, we retain your personal information only for no longer than is necessary for the purposes stated in the Policy, and promptly delete your personal information upon completion of the relevant operations, without violating applicable laws and regulations. The data storage period may vary with scenarios and products and services. The standards we use to determine the retention period include but are not limited to: the products and services offered; the time required to achieve the purpose of data processing; the time required for the products and services; and the maintenance of public interest, etc.

In accordance with applicable laws and regulations, we will properly store your personal information and adopt appropriate data security measures.

 

4. How we share, transfer, and disclose your personal information

(1) Sharing

Sharing is defined as a process of sharing personal information with persons who will control that personal information, where both parties have independent control over personal information. SVOLT is committed to strict confidentiality of your personal information. SVOLT will not share your personal information with other companies, organizations or individuals, except as otherwise provided by laws, regulations and regulatory authorities. If there is a need to share your personal information with a third party, we will follow the principles below:

A. Sharing with explicit consent: SVOLT may share your personal information with other parties after obtaining your explicit consent;

B. Sharing pursuant to laws and regulations: SVOLT may share your personal information as required by laws and regulations, for resolving legal disputes, or as required by administrative or judiciary authorities pursuant to law;

C. To facilitate the processing of services or assist in the resolution of disputes: In some cases, only by sharing your personal information can we facilitate the processing or resolution of disputes or controversies between you and others;

D. Sharing with third-party service providers that SVOLT works with: Your personal information may be shared with third-party service providers in order to facilitate the services offered by SVOLT to you. SVOLT will only share personal information that is necessary for the products or services with the third-party service providers.

(2) Transfer

SVOLT will not transfer your personal information to any other company, organization or individual. However, the following cases are excluded:

A. Obtain your authorization or consent in advance;

B. Transfer according to required applicable laws and regulations, demands of legal procedures, or mandatory administrative or judicial requirements.

(3) Public disclosure

Only with your explicit consent or on the basis of your active choice will SVOLT publicly disclose your personal information.

(4) Exceptions to obtaining authorization and consent in advance for sharing, transferring or disclosing personal information

We will not require your authorized consent in advance to share, transfer, or publicly disclose your personal information in the following circumstances:

A. Relating to SVOLT's fulfillment of its obligations stipulated laws and regulations as well as industry authorities;

B. Relating to national security and national defense security;

C. Relating to public safety, public health, and significant public interests;

D. Relating to crime investigation, prosecution, trial and judgment execution;

E. For the purpose of protecting your or other individuals' vital legal rights and interests, such as life and property, but it is difficult to obtain consent from the person himself/herself;

F. Personal information disclosed to the public by yourself;

G. Personal information collected from legally andpublicly disclosed information, such as legitimate news reports, government information disclosure, etc.;

H. In compliance with the requirements of other laws and regulations.

 

5. The rights you have

It is your responsibility to ensure that all personal information submitted is accurate and correct. SVOLT is dedicated to maintaining the accuracy and completeness of personal information and to keeping the data up-to-date.

To the extent required by applicable laws, you may have the right to (1) access and copy certain personal information we maintain about you; (2) request that we update or correct inaccuracies in personal information; (3) object or restrict to our use of your personal data; (4) request us to delete your personal information from our database. If you wish to exercise any of these rights, please contact us using the contact information provided in“How to Contact Us”. We will verify your personal identity as required by local law. We may decline to process a request if we have reasonable grounds to believe that the request is fraudulent, unfeasible or may jeopardize the privacy of others.

If allowed by applicable laws, you have the right to withdraw your previous consent on processing your personal information by us at any time. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal information based on your consent before the withdrawal is made, nor does it affect any information processing based on another justification other than your consent.

 

6. How we use Cookies and similar technologies

Through COOKIES or similar technologies, we or our third-party service providers may access and use your information.

A COOKIE is a small amount of data that is sent from a web server to your browser and stored on the hard drive of your computer. We use COOKIES so that users can benefit from them.

We use our own COOKIES or similar technologies that may be used for the following purposes:

Remember your identity. For example, COOKIES or similar technologies help us recognize you as our user.

SVOLT will not use Cookies for any purpose except for those stated in the Policy. You can manage or delete Cookies based on your own preferences. For more information about Cookies, please visit AboutCookies.org. You can clear all Cookies stored on your computer, and most web browsers provide the option of blocking Cookies. However, by doing so, you have to change the user settings yourself every time you visit our website.

 

7. How your personal information is transferred internationally

SVOLT is a multinational company. Typically, we will process your personal information in the country/region where you use the product or service. In some cases, we may also transfer your personal information to countries/regions other than those in which it was collected, including but not limited to, countries/regions in which SVOLT and its affiliates, service providers have a presence. These countries/regions may have different data protection laws. In such circumstances, we will take the necessary measures as required by applicable laws to ensure that international transfers are carried out in compliance with the Privacy Policy and the requirements of local laws and regulations.

 

8. How the Privacy Policy is updated

SVOLT reserves the right to update or change the Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website.

 

9. How to contact us

If you have any comments, suggestions or questions about the Privacy Policy, or have any requests and inquiries regarding your personal information, you can contact us as follows:

 

Privacy Policy Contact Information

Department: SVOLT Compliance and Legal Affairs Department

Email: Compliance@zjhangchu.com

 

Information Security Contact Information

Department: SVOLT Information Security Division

Email: isadmin@zjhangchu.com

 

It should be noted that we may not respond to questions unrelated to the Policy or your personal information rights. If you are not satisfied with our response, especially if you believe that we haveharmed your legitimate rights and interests in processing your personal information, you can also seek a resolution by filing a lawsuit with the court that has jurisdiction over the defendant’s domicile.